Politique de remboursement

90-Day Return Guarantee

At Haloral, we are committed to providing high-quality products and dependable customer support. Eligible products may be returned within 90 calendar days from the date of delivery, subject to the eligibility requirements, return conditions, and applicable fees described below.

Please note: Products outside the 90-day return period are no longer eligible for returns or refunds under this policy. However, eligible product-quality issues may still be covered under Haloral’s 1-Year Limited Warranty, including repair or replacement where applicable.

 

How It Works

You may carefully test your Haloral product during the 90-day return period to determine whether it is right for you.

Opened or used products may show reasonable signs of careful testing. However, products that are damaged, heavily worn, stained, contaminated, altered, or improperly used may not qualify for a non-quality-related return.

 

Easy Returns

Our customer support team typically responds to return requests within 1–2 business days.

To request a return or submit a quality-related claim, please contact our customer support team at support@haloral.com within 90 calendar days from the date your product was delivered.

Please include the following information:

-Your order number
-The product name and quantity you wish to return
-The reason for the return
-A clear video showing the reported issue, required for quality-related refund or replacement claims

Returns are processed through Haloral’s authorized regional return facilities. Depending on the product type, inventory location, and the customer’s delivery address, the designated return facility may be located in the United States or another country.

Please do not send the product back to the address shown on the original shipping package or return it without first contacting Haloral Customer Support.

Once your return request has been reviewed and approved, our support team will provide the correct return address and step-by-step return instructions. Haloral is not responsible for products returned to an unauthorized or incorrect address.

 

Return Requirements:

• Items must be returned with their original packaging, essential accessories, components, and documentation. Any complimentary gifts or promotional items should also be returned whenever applicable.

• Opened or used products may show reasonable signs of careful testing but must be free from misuse, heavy wear, stains, contamination, unauthorized modifications, or avoidable physical damage.

• The original retail value of any missing, materially damaged, or unreturned complimentary gifts or promotional items may be deducted from your refund.

 

Shipping:

Please use a trackable shipping service and drop off your return package at a staffed post office or authorized carrier location. Retain your shipping receipt and tracking information until your return has been completed.

Do not leave the return package in a residential mailbox, public mailbox, or unstaffed collection box. Haloral is not responsible for packages that are lost before they are scanned and accepted by the shipping carrier.

 

Verification & Refund:

Once your return is received, Haloral will inspect the product and verify its eligibility under this policy.

Approved refunds are typically issued to the original payment method within 7 business days. Depending on your bank, payment provider, or card issuer, it may take additional time for the funds to appear in your account.

Any applicable return fees, non-refundable shipping charges, duties, tariffs, or deductions will be calculated according to the return category and condition of the returned product.

 

Returns Not Accepted

The following products are not eligible for return or refund under this 90-day policy:

• Products not purchased directly from HALORAL.com. Please contact the original retailer for its return or exchange policy.

• Products returned after the 90-day return period, without prior approval, or to an unauthorized return address.

• Products returned without the original packaging or essential accessories and components.

• Products that are heavily worn, stained, contaminated, altered, misused, or damaged beyond reasonable signs of careful testing.

 

Return Categories

To streamline the process, all returns are classified into two categories:

-Non-Quality Issues
-Quality Issues

Please review the details below to determine which category applies to your return.

 

Non-Quality Issues

If you change your mind or no longer want the product within 90 days of receiving it, you may request a return subject to the following conditions:

• Customers are responsible for all return shipping costs.
• Returned products must include the original packaging, essential accessories, components, and documentation. Any missing or unreturned promotional items may be deducted from the refund at their original retail value.

Unopened Products: 10% Restocking Fee
Products must remain unused, unopened, and in their original sealed packaging. The restocking fee helps cover return inspection, processing, and inventory management costs.

Opened or Used Products: 20% Handling and Devaluation Fee
For hygiene and safety reasons, opened or used products cannot be resold. The fee helps offset the costs associated with inspection, testing, sanitation, return processing, responsible recycling or disposal, and the loss of the product’s resale value.

The final refund amount will equal the amount paid for the product, minus any non-refundable shipping charges, applicable duties or tariffs, the corresponding return fee, and any applicable deductions for missing, materially damaged, or unreturned promotional items.

 

Why Do We Charge Return Fees?

Non-quality-related returns create inspection, processing, inventory, sanitation, recycling, and product-value-loss costs. These fees help Haloral maintain product integrity, support responsible inventory management, reduce unnecessary waste, and prevent misuse of the return policy.

 

Quality Issues

If your product develops a verified quality issue within 90 calendar days from the date of delivery, you may choose one of the following options:

• Refund
• Free replacement
• Free repair

To qualify:
-Provide a clear video demonstrating the reported issue. The video must clearly show the product and the problem being reported.
-Complete any troubleshooting steps reasonably requested by Haloral Customer Support.
-Once the issue has been reviewed, return the defective product for inspection if requested.
-After the issue is verified, an eligible refund, repair, or replacement will be arranged.

Video evidence is required for quality-related refund or replacement claims. If sufficient video proof is not provided, a refund or replacement cannot be processed.

If you are unable to provide a video, please contact our customer support team. We may still assist with troubleshooting, but a refund or replacement cannot be approved without sufficient video evidence.

 

Damaged Products During Shipping:

If your product arrives damaged, record a video upon receipt and send it to support@haloral.com. We will promptly arrange a replacement and may request the damaged product be returned to help prevent similar issues in the future.