Return & Refund
To initiate a return or exchange, please reach out to us at support@haloral.com with your order number, the reason for the return, photos of the product, and the item you wish to return. We will guide you through the process step by step.
Please Note
Due to safety and hygiene concerns, HALORAL currently does not offer free returns or exchanges for issues unrelated to product quality. Customers are responsible for the shipping costs of non-quality-related returns, and a 20% restocking fee will be applied to any opened products (this fee will be deducted from your refund). Once your return or refund request is approved, the refund will be processed to your original payment method within 7 business days.
We Will Not Accept Returns Under the Following Conditions
- Products not purchased from HALORAL.com. If you bought your items from Amazon, Target, or another authorized retailer, please contact them directly for returns or exchanges.
- Products returned without all original packaging and accessories, including the retail box, manuals, cables, and any other items originally included.
- Products showing signs of physical damage.
- Products with appearance stains due to regular use.
- Orders beyond the 90-day money-back guarantee.
Defective Products
HALORAL carefully inspects all products before they leave the factory to ensure quality, but occasional damage during shipping is possible. If you receive a damaged item, please record a video as evidence and send it to our customer service team at support@haloral.com. We will arrange a replacement shipment promptly. We also request that you return the damaged product to help us identify the issue and prevent future occurrences.
Product Quality Issues
We offer free returns and exchanges for items that are unusable due to product quality issues. However, if the returned merchandise does not meet our policy requirements, the customer will be responsible for the return shipping costs. Free returns may not be available in certain regions or if the shipping label is not provided by HALORAL. Our warranty does not cover damage caused by improper use, including breakage.
Return Process
- Contact Us: Provide your name, order number, the item you wish to exchange or return, a video showing the product quality issue, and the reason for the return. We will then provide you with the return address and essential information about your order.
- Pack the Item: Carefully pack the item(s) in the original box. You can either take the package to your local post office to ship it or print the shipping label online.
- Ship the Package: Drop off the package at your local post office. If you require expedited processing, please contact us with the tracking number of the returned parcel.
Due to the high value of our products, please ensure you drop off your package at the nearest post office—do not use a post box. HALORAL is not responsible for any packages lost in a post box. We will notify you once we receive your package and will process your return within 5 business days.
Refunds
Once your returned package has been approved and meets our return criteria, we will issue your refund to the original payment method. Please allow up to 10 business days for the refund to appear in your bank account, though processing times may vary depending on your bank. If the refund does not appear, please contact your bank, as it may take a few additional days for the funds to be officially posted. If you still haven't received your refund after following these steps, please reach out to us for assistance.
Order Cancellation
Unfortunately, we cannot modify shipments once the product is on its way. However, you can cancel an order within 60 minutes of placing it and reorder with the correct details.
Once the order has been shipped, it cannot be canceled and will need to go through the return process. If you wish to return a shipped product in its original packaging, our customer service team will provide you with the return address, but the return shipping costs will be your responsibility.
Price Match: We offer price adjustments under the following conditions
- Price adjustments can only be requested within 7 days of your purchase.
- If eligible, the price difference will be refunded to the original payment method within 7 business days.
- Clearance and final sale items are not eligible for price match adjustments.