Return & Refund
90-Day Money Back Guarantee
At Haloral, we are committed to providing top-quality products that deliver real results. To give you peace of mind, we offer a 90-Day Money Back Guarantee and full support for product quality issues.
Please note: Orders received more than 90 days ago fall under our 1-year product warranty policy and are no longer eligible for refunds or replacements.
How It Works
Try It Out: Use your Haloral product for up to 90 days from the date you receive it. This gives you ample time to explore its benefits.
Easy Returns
Our customer support team usually responds to return requests within 1-2 business days.
To initiate a return or exchange, contact our customer support team at support@haloral.com within 90 days of receiving your product. Include:
• Order number
• Reason for return
• Video of the product (for quality issues)
• The item you wish to return
We will guide you through the return process step by step.
Return Requirements:
• Items must include original packaging, accessories, and any complimentary gifts or promotional items.
• Items must be free from damage or obvious signs of use.
• Any used gifts or promotional items will be deducted from your refund at their original retail value.
Shipping:
Please drop off your return package at your local post office (do not use a mailbox, as Haloral is not responsible for lost packages).
-Non-quality-related returns: Customers are responsible for return shipping costs including any customs duties or tariffs for international orders.
-Quality-related returns or damaged products during shipping: Haloral will cover the return shipping costs.
Verification & Refund:
Once your return is received and verified, your refund or replacement will be processed promptly.
Refunds are typically issued to your original payment method within 7 business days after approval. Depending on your bank, it may take a few additional days for the funds to appear in your account.
Return Categories
To streamline the process, all returns are classified into two categories:
1. Non-Quality Issues
2. Quality Issues
Please review the details below to determine which category applies to your situation.
Returns Not Accepted
The following items are not eligible for return or refund:
• Products not purchased from HALORAL.com. If you bought your items from Amazon, Target, or another authorized retailer, please contact them directly for returns or exchanges.
• Products returned without all original packaging and included accessories, such as the retail box, manuals, cables, and any other items originally included.
• Products showing physical damage.
• Products with stains or signs of use from normal wear.
• Orders beyond the 90-day return policy.
Non-Quality Issues
If you simply change your mind or no longer want the product within 90 days of receiving it:
• Customers are responsible for return shipping costs.
• Refunds will be issued minus shipping, applicable tariffs, and a restocking fee:
•Unopened products: 10% restocking fee
•Opened products: 20% restocking fee
Note: The refund you receive equals the original purchase price minus shipping, tariffs, and restocking fee.
Why Restocking Fees?
For hygiene and safety reasons, Haloral does not offer free returns for non-quality related issues. Restocking fees help maintain product integrity, manage inventory, support sustainability, and prevent misuse.
Quality Issues
If your product develops a quality issue within 90 days of receiving it, you may choose one of the following options:
• Refund
• Free Exchange
• Free Repair
To qualify:
1. Provide a clear video showing the issue. Videos must clearly show the problem; unclear videos may delay or prevent processing.
2. Once verified by our customer service team, return the defective product for inspection.
3. After confirmation, you may request a refund, repair, or exchange.
Note: If video proof is not available, a refund or exchange cannot be processed. However, please contact our support team if you experience issues without video proof, and we will explore possible solutions.
Damaged Products During Shipping:
If your product arrives damaged, record a video upon receipt and send it to support@haloral.com. We will promptly arrange a replacement and may request the damaged product be returned to help prevent similar issues in the future.