90-Day Money Back Guarantee

At Haloral, we are committed to providing top-quality products that deliver real results. To give you peace of mind, we offer a 90-Day Money Back Guarantee and full support for product quality issues.

Please note: Orders received more than 90 days ago fall under our 1-year product warranty policy and are no longer eligible for refunds or replacements.

 

How It Works

Try It Out: Use your Haloral product for up to 90 days from the date you receive it. This gives you ample time to explore its benefits.

 

Easy Returns

Our customer support team usually responds to return requests within 1-2 business days.

To initiate a return or exchange, contact our customer support team at support@haloral.com within 90 days of receiving your product. Include:

• Order number

• Reason for return

• Video of the product (for quality issues)

• The item you wish to return

Returns are handled through our overseas warehouses.

Depending on the product and your location, returns may be directed to either a U.S. or international facility.

Our support team will always provide the correct return address and step-by-step instructions once your return request is approved.

 

Return Requirements:

• Items must include original packaging, accessories, and any complimentary gifts or promotional items.

• Items must be free from damage or obvious signs of use.

• Any used gifts or promotional items will be deducted from your refund at their original retail value.

 

Shipping:

Please drop off your return package at your local post office (do not use a mailbox, as Haloral is not responsible for lost packages).

-Non-quality-related returns: Customers are responsible for return shipping costs including any customs duties or tariffs for international orders.

-Quality-related returns or damaged products during shipping: Haloral will cover the return shipping costs.

 

Verification & Refund:

Once your return is received and verified, your refund or replacement will be processed promptly.

Refunds are typically issued to your original payment method within 7 business days after approval. Depending on your bank, it may take a few additional days for the funds to appear in your account.

 

Return Categories

To streamline the process, all returns are classified into two categories:

1. Non-Quality Issues

2. Quality Issues

Please review the details below to determine which category applies to your situation.

 

Returns Not Accepted
The following items are not eligible for return or refund:

• Products not purchased from HALORAL.com. If you bought your items from Amazon, Target, or another authorized retailer, please contact them directly for returns or exchanges.

• Products returned without all original packaging and included accessories, such as the retail box, manuals, cables, and any other items originally included.

• Products showing physical damage.

• Products with stains or signs of use from normal wear.

• Orders beyond the 90-day return policy.

 

Non-Quality Issues

If you change your mind or no longer want the product within 90 days of receiving it, you may request a return subject to the following conditions:

• Customers are responsible for all return shipping costs.
• Original shipping charges and any applicable duties or tariffs are non-refundable.
• The applicable return fee will be determined based on the condition of the returned product:

Unopened Products: 10% Restocking Fee
Products must remain unused, unopened, and in their original sealed packaging. The restocking fee helps cover return inspection, processing, and inventory management costs.

Opened or Used Products: 20% Handling and Devaluation Fee
For hygiene and safety reasons, opened or used products cannot be resold. The fee helps offset the costs associated with inspection, testing, sanitation, return processing, responsible recycling or disposal, and the loss of the product’s resale value.

The final refund amount will equal the amount paid for the product, minus any non-refundable shipping charges, applicable duties or tariffs, and the corresponding return fee.

All returned products must include the original packaging, accessories, components, and documentation.

 

Quality Issues

If your product develops a quality issue within 90 days of receiving it, you may choose one of the following options:

• Refund

• Free Exchange

• Free Repair

To qualify:

1. Provide a clear video showing the issue. Videos must clearly show the problem; unclear videos may delay or prevent processing.

2. Once verified by our customer service team, return the defective product for inspection.

3. After confirmation, you may request a refund, repair, or exchange.

Note: If video proof is not available, a refund or exchange cannot be processed. However, please contact our support team if you experience issues without video proof, and we will explore possible solutions.

 

Damaged Products During Shipping:

If your product arrives damaged, record a video upon receipt and send it to support@haloral.com. We will promptly arrange a replacement and may request the damaged product be returned to help prevent similar issues in the future.